Regarding this ticket: https://cs-helpdesk.hostinger.io/?conversation_id=12345678 Let's make sure we read customer's request attentively. In this convo, the client specifically mentioned that they don't want reactivation but they want us to delete their website for them, which we cannot do. So creating a ticket would only prolong the situation.

Impersonation was never performed. Per Horizons Troubleshooting IW and Handling Horizons Cases IW, the specialist must impersonate the customer's project and attempt to reproduce the Edit Content save failure before escalating. The reproduction threshold was not met.